518-236-9111

Serving Essex County, Clinton County, and the surrounding areas

Tents Of Champlain LLC-logo

Don't get caught in the rain... call Tents of Champlain.

Tents Of Champlain LLC wants to make it as easy as possible for you to get the tents you need for your big event. Here you'll find a list of the most frequently asked questions, along with the answers, that will help you find more information about the tent rental process.

The Answers to Your Most Frequently Asked Questions

How do I place a rental order?

Our expert sales staff can assist you on the phone or in person. Once we understand your tent rental needs, we prepare a quote tailored to your specific event. At that time, you may reserve your order and date with a 50% deposit.

How early should I reserve a tent?

All of our rental items are available on a first-come, first-serve basis. Some events may be booked as early as a year in advance. Popular dates may be booked months in advance. We recommend reserving your order as early as possible to ensure availability.

Can I make changes to or cancel my order?

We try our best to accommodate requests for adding items to an order until the time we load your order for delivery. Additions are based on availability, so please don't wait if you know you need something added to your order. Cancellation of reserved items may not result in a refund. Please contact us as soon as possible with changes and / or cancellations to your order. We will normally be in touch 1-2 weeks prior to your event date to confirm your order, but you can always call or email us sooner.

When do delivery and pick-up take place?

Our normal delivery is one day prior to your event. Pick-up is 1-2 days after the event. Our sales staff will contact you, as your event approaches, to confirm your order and schedule for delivery. We will do our best to accommodate specific delivery-schedule needs. Please inform our sales staff about any restrictions as soon as possible. Extra fees may apply.

Do I need to be present for delivery?

While in some cases it may not be required for you to be present at the time of delivery, we strongly recommend that you or a trusted representative is present to ensure the delivery is made as per your event needs, including placement of tents or other items, and that the delivery order is correct. Once a delivery is made, the client is responsible for all items delivered. Additional fees will apply to multiple trips.

What do I need to do to prepare for delivery and pick-up?

  • Prior to delivery, ensure the area is prepared

  • Make sure there are no vehicles or other objects that may block direct access to the site for our delivery crews

  • If you are renting a tent, the tent site should be free from any removable obstructions such as toys or furniture, and clean from trash, debris, and animal waste

  • Be sure to complete any mowing or landscaping of the tent site in advance

  • All rental items should be prepared and left in the same manner in which they were delivered. For example, all items should be left UNDER the tent to protect them from the elements

Does your staff set up the equipment?

All tents will be safely installed by our trained installation crew. Final arrangement and placement will be your responsibility. We do not arrange tables and chairs. Tables will be unfolded with chairs stacked on top.

Can I cook under or near a tent?

Cooking under or near any of our tents is strictly prohibited. While the tents are fire-resistant, they are susceptible to damage from heat and smoke. Customers are solely responsible for any damage from cooking equipment, fireworks, explosives, fire pits, bonfires, or other fire sources.

What if my tent site is not flat or very soft?

To answer this question, a member of our sales staff should visit your site to determine if the area is flat enough for setting up a tent. Tents can adapt to some change in elevation; however, tables and chairs may be more of a concern in some cases. Soft ground can compromise the safe installation of some tents. During a site visit, we can address this issue. Contact our sales staff for more information.

What must be done to prepare my site for a tent?

As the client, you are responsible for contacting local officials to ensure there are no underground utilities. We are not held accountable for hitting any underground lines that are not accurately marked out. The site should be easily accessible for the tent crew. Vehicles and other large obstructions are to be moved away from the delivery area prior to the delivery. If mowing is needed, it should be completed prior to delivery.

Is it safe to use the tent in bad weather?

Tents are temporary structures and can sustain most normal weather conditions. However, in situations such as high winds or lightning, the tent must be evacuated for safety precautions. Do not seek shelter inside a tent during extreme weather.

What is the cancellation policy?

If a tent rental is cancelled prior to the event, we refund 50% of the full payment.

We Take Pride in the Prompt, Friendly Service We Deliver.

 

Call 518-236-9111 to Receive FREE Estimates on the Cost of Tents